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Finnish Customer Support Agent - Relocation To Poland


Location:
Gdansk, Poland
Language(s):
Finnish, English
Job Ref:
DKM 1150
Company:
DK Global Recruitment
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Job Description

• Relocation Package
• Good Basic Salary
• Medical Insurance
• Life& Disability Insurance
• Benefits from Social Fund
• Learning and development opportunities(including foreign languages trainings)

Why use Recruitment Agency

• You are given extra support in preparing for interviews
• You have a contact person who gives you all the details of the job
• You can ask for your application feedback anytime via email or phone
• You don’t have to face the situation where company do not reply to you for days.
• All our services to job seekers are free of charge. We also offer bonus scheme to candidates.
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Salary Indication
18000 - 24000 gross pa
Company Profile
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Requirements
• Proficient in English and Finnish
• European nationality
• Min. 1 year experience in Service Desk – technical support/ customer support.
• Be a proactive team player with a positive attitude
• Have excellent customer service skills
Responsibilities
• Answer customer’s IT related queries
• Provide 1st line technical support; answering support queries via phone, email, Chat and Web
• Provide technical support for incoming issues related to computer systems, software and hardware
• Run diagnostic programs to resolve issues
• Referring KB for workaround / resolution and attempting resolution
• Strong interpersonal skills are a prerequisite
• Creating child tickets and tagging them with problem ticket
• Callback the user and confirm resolution (where ever applicable)
• Identifying the issue and categorizing / prioritize the incident
• Recording trend of calls and identifying outages proactively
• Walk customer through problem-solving process


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